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Gladstone Ireland FAQ

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How long will my existing Invotech products be supported?

We will continue to support the existing suite of Invotech products into the future.

Will I be talking to the familiar Invotech team?

Absolutely. Peter will be on the road and in the office, advising on best leisure management solutions. Orla will be managing the office as always. The other team players, Gerry, Conor, Aideen and Maria will be in the background.

I am an Invotech customer, where do I get support now?

All existing Invotech customers using Invotech products will receive support from the Gladstone Irish office in the usual manner.
Over the next few months, we will transition Invotech Support enquiries/calls through the Gladstone Customer Portal, but don’t worry it will be same Invotech team handling your technical questions – further information will be forthcoming.

What about existing Gladstone customers in Ireland?

The great news for existing Gladstone customers is that there is a direct presence in Ireland, which means less remote account management and more in-person visits when restrictions permit.

As an existing Gladstone customer, is the new Irish office my first point of contact?

No. For time being existing Gladstone customers should continue to work with their Gladstone Account Manager (Chris Egan / Stuart Melville). However, with our presence in Ireland, Peter O’Neill, Sales Director at the Irish office will be working hand in hand with the UK Account Management team to support Irish customers in region.
For support tickets existing Gladstone customers should continue to use the Gladstone Customer Portal.

What will be the role of the Irish office in the future?

We are delighted to now have a dedicated presence in Ireland to support all our Irish customers. Initially the Irish Office will provide support and product enquiries for Invotech products. In due course, the team in the Irish office will also provide support and consultancy across the full range of Gladstone products and services to compliment the Invotech solutions.

Can I transition to Gladstone cloud products? Will it be easy to migrate to the cloud?

The fact that we have access to a range of products, many software developers (40+) and support team (30+), it will be very straight forward. We are currently building a software toolkit to make it seamless.